1. Eligibility for Refunds Refunds are applicable under the following conditions:

• Service Non-Delivery: The service was not delivered as promised.
• Technical Issues: Errors on our end prevented access to the product/service.
• Product Defect: The product was faulty or damaged upon delivery.

2. Refund Request Process

• Submit a refund request via contact@buildwithajay.com within 14 days of purchase.
• Provide the following details:
  • Proof of purchase (receipt or order confirmation).
  • Detailed explanation of the issue.
• Our team will review the request and respond within 5 business days.

3. Refund Exclusions

• Change of Mind: Refunds will not be granted for changes in preference or decisions.
• User Error: Issues caused by incorrect usage or third-party interference.
• Non-Refundable Services: Custom or personalized services.

4. Refund Timeline Approved refunds will be processed within 7-10 business days, depending on your payment method.

5. Contact Us For refund-related assistance, reach out to us at contact@buildwithajay.com.